Average achievement relative to the average target, by academic year.
82.5%94.6%
+12.1 pts2020/2021 → 2023/2024
FTM Infographics
Service Quality Evaluation (ServQual)
Monitoring results for learning services, facilities, and academic administration across service quality dimensions, with follow-up actions.
Period 2023/2024
- Achievement against target
- 94.6%
- Average achievement (scale 1–4)
- 3.79
Trends across periods
Facilities and Infrastructure
2020/2021
3.2/ 4General Services
2020/2021
3.3/ 4Information System Services
2020/2021
3.4/ 4Library Services
2020/2021
3.3/ 4Reliability
2023/2024
3.83/ 4Responsiveness
2023/2024
4/ 4Empathy
2023/2024
3.63/ 4Assurance
2023/2024
3.86/ 4Tangible
2023/2024
3.45/ 4
Reports by period
2023/2024
Learning service evaluation 2023/2024
The 20 items of the learning service evaluation averaged 3.79 against a target of 4 (94.6%). 5 items reached the target; the lowest was "Rekaman dan administrasi proses belajar mengajar dan pemasukannya ke dalam jaringan SIM" (3.1).
Achievement against target 94.6%
See resultsPDF report 2023/20242020/2021
Satisfaction and evaluation of facilities and infrastructure services 2020/2021
The 16 items of the satisfaction and evaluation of facilities and infrastructure services averaged 3.30 against a target of 4 (82.5%). 0 items reached the target; the lowest was "Kondisi dan pemeliharaan gedung perkuliahan dan kantor" (3.2).
Achievement against target 82.5%
See resultsPDF report 2020/2021